Frequently Asked Questions
Welcome to Darsh Stars Help Center — here you’ll find answers to our most common questions about orders, shipping, and returns.
If you don’t see what you’re looking for, feel free to contact us anytime at hello@darshstars.com.
Orders & Payments
How can I place an order?
You can easily shop online at darshstars.com Simply add your favorite products to the cart, proceed to checkout, and follow the payment steps securely.
What payment methods do you accept?
We accept PayPal and Google Pay. All transactions are encrypted for your security.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. After this period, your order may already be in processing or shipped. Please contact us at hello@darshstars.com as soon as possible.
Shipping & Delivery
How long does shipping take?
Standard orders usually arrive within 5–10 business days. Larger furniture pieces or custom items may take 2–4 weeks depending on your location and carrier availability.
Do you offer free shipping?
Yes, we offer free standard shipping across the U.S. on most orders. Oversized or freight shipments may have an additional delivery fee, which will be shown at checkout.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking number. You can also log in to your Darsh Stars account to check your order status anytime.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for most items that are unused and in original packaging.
Please refer to our Shipping & Returns page for full details.
Are there any return fees?
Yes, large furniture returns may include a restocking fee (typically $100–$400) based on carrier freight. Return shipping is the customer’s responsibility unless the item is defective or incorrect.
Can I exchange an item?
We currently do not offer direct exchanges. If you’d like a different product, please return your original item and place a new order.
Product Information
Are your products sustainably made?
Yes. At Darsh Stars, we’re inspired by Japandi values — simplicity, longevity, and mindful design. We work with trusted manufacturers who share our commitment to ethical craftsmanship and sustainable materials.
Do colors look the same in person as they do online?
We do our best to display colors accurately, but variations in lighting and screen settings may cause slight differences. Feel free to contact us for additional product photos if you need help deciding.
Customer Support
How can I contact you?
You can reach our customer support team anytime at:
📩 hello@darshstars.com
We typically respond within 24 hours on business days.
Still Need Help?
We’re here for you. Whether it’s choosing the right furniture or tracking your order — our team is happy to assist.
👉 Visit our Contact Us page or email us directly.